Changed your mind?
No problem — you can cancel your order within 14 days of receiving it.
Contact us at:
Email: info@gtmobilecompany.co.uk
Address: 7 Bell Yard, London, England, WC2A 2JR
Once you notify us of your cancellation, please return the item within 14 days. Unless we’ve offered free returns, you’ll be responsible for the return shipping cost.
Please ensure you:
- Use a tracked delivery service
- Send the item to the address above
- Keep proof of return for your records
Refunds:
- If your order has not been shipped, we’ll issue a full refund within 14 days
- If your order has shipped, we’ll refund within 14 days of receiving the returned item or valid proof of return
Note: Refunds may be reduced if the item is used, damaged, or missing parts.
Returns Due to Issues or Faults
If there’s an issue with your order, we’re here to make it right.
- Contact us at info@gtmobilecompany.co.uk or via the form on gtmobilecompany.co.uk
- Returns for faulty or incorrect items are accepted within 14 days of delivery
- For purchases made in December, returns are accepted from December 1–31
Found a fault?
- Let us know whether you’d prefer a replacement or refund
- Send a photo or video clearly showing the issue
- Once approved, we’ll provide a prepaid return label
- You’ll receive regular updates throughout the return process